Frequently Asked Questions
Why is it necessary to contact the special needs coordinator before booking a program if a guest in my party has a special need?
For the safety of all participants and dolphins, we ask that guests with special needs contact the Dolphin Connection Special Needs Coordinator at (305) 289-9975 prior to making a reservation.
Why do I need to check in for my program 15-20 minutes prior to the program start time?
Please arrive 15-20 minutes prior to program time to fill out a liability waiver and to fulfill payment.
What is the cancellation policy?
Programs can be cancelled up to 72 hours prior to program time. Full price for the program will be charged for cancellations within 72 hours. Participants who do not show up for their scheduled program will be charged.
Why do I need to sign a liability waiver?
Participants are required to fill out a waiver detailing program rules, content, and safety policies.
Why can’t I bring my camera down on the docks?
For liability reasons, personal cameras are not permitted on the docks or in the water, but are approved at our beach and overlook areas. For your convenience, staff photographers are present at each program.
What happens when there is inclement weather?
In the event of extreme weather, determinations regarding program cancellations will be made at the time of the program. Programs are not canceled due to rain or cold.
When do I pay for the program?
Payment is taken upon check-in 15-20 minutes prior to program time. We accept most credit cards, travelers’ checks, cash, and room charges.
Is there somewhere to store my belongings?
Please leave all personal valuables at home or in your hotel room. Any belongings you have with you can be left in the Dolphin Connection classroom which will be locked during your program. We are not responsible for lost belongings.
For questions about Dolphins, Training or Conservation, please click on the blue, orange or green "Quick Links" on the bottom of this page.