Frequently Asked Questions

General Questions

Why is it necessary to contact the special needs coordinator before booking a program if a guest in my party has a special need?

For the safety of all participants and dolphins, we ask that guests with special needs contact the Dolphin Connection Special Needs Coordinator at (305) 289-9975 prior to making a reservation.

Why do I need to check in for my program 15-20 minutes prior to the program start time?

Please arrive 15-20 minutes prior to program time to fill out a liability waiver and to fulfill payment.

Why do I need to sign a liability waiver?

Participants are required to fill out a waiver detailing program rules, content, and safety policies.

Why can’t I bring my camera down on the docks?

For liability reasons, personal cameras are not permitted on the docks or in the water, but are approved at our beach and overlook areas. For your convenience, staff photographers are present at each program.

What happens when there is inclement weather?

In the event of extreme weather, determinations regarding program cancellations will be made at the time of the program. Programs are not canceled due to rain or cold.

Is there somewhere to store my belongings?

Please leave all personal valuables at home or in your hotel room.  Any belongings you have with you can be left in the Dolphin Connection classroom which will be locked during your program. We are not responsible for lost belongings.

General Questions

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Dockside Dolphins

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Dolphin Discovery

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Trainer for a Day

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Dolphins

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PLEASE NOTE: Sandals, flips flops or water shoes are recommended. (because the docks get very hot).